Frequently asked questions

Yes, through the link in your confirmation email. Let us know about changes as early as possible. There is no cancellation fee if you cancel before your scheduled arrival.

Please book online so the system can check the price, parking availability and shuttle capacity. Call +420 776 488 558 if you need help with the form or choosing a time.

The time may be fully booked or there may not be enough shuttle seats for your group. The booking system will offer the nearest available options.

Update the vehicle or registration number using the link in your confirmation email. If you cannot update it beforehand, tell the staff when you arrive.

You will receive an email confirmation with your dates, price, assigned parking address, contact details and a link to change or cancel your booking. Before arrival, we also send a reminder email with practical instructions.

Yes, with the Parkovato app for iPhone and Android. It is optional. You can also book here on the website, without installing anything.

App Store · iPhone · Google Play · Android

Go to the address in your booking confirmation: Horoměřice or Praha–Drnovská. Your confirmation also contains your arrival time and further instructions.

Arrive at your reserved time. We plan transfers around passenger numbers and available seats in the vehicle.

Change your arrival time using the link in your confirmation email or call +420 776 488 558. Let us know in advance so we can adjust the parking and shuttle schedule.

Yes. You park your car yourself and normally keep your keys. We can store them in a safe on request. We only move your car by prior agreement for an additional service.

Yes. The shuttle to the agreed meeting point near the airport and back to your car is included. We run around the clock. Book in advance to secure parking and shuttle spaces.

The drive usually takes about 5 minutes, depending on traffic. We plan the shuttle around bookings; there may be a short wait before departure.

Call once you have all your luggage and are ready for pickup. The driver will arrange the meeting point with you.

Let us know as soon as possible about any change to your dates that you know about in advance. After landing, call when you are ready for pickup. Any extra parking is charged at the applicable tariff. Each additional started day is charged according to the pricing period valid on arrival.

Yes, infant seats are also available on request. Add your request to the booking notes. We can store your own child seat for the return journey.

Call +420 776 488 558 before booking. We will arrange a suitable vehicle and check capacity for your passengers and luggage.

The price uses the tariff in effect on your arrival date and the number of calendar days started. Both arrival and return days count, rather than 24-hour periods. Use the calculator to see the total.

Pay in cash on arrival in Czech koruna (CZK) or euros (EUR). No deposit or online payment. We do not accept cards.

We issue a payment receipt on request. Add your billing details to the booking notes or send them to us in advance.

Each additional started calendar day is charged according to the pricing period valid on your arrival date. Call +420 776 488 558 to confirm the amount for your revised dates.

Car washing or servicing can be arranged in advance. We will agree on the work, price, timing and key handover. These services are charged separately.